frequently asked questions

Frequently asked questions

Find the answers to frequently asked questions quickly! From orders to returns and more. We always strive to make your experience a smooth and uncomplicated one. If your question is not listed, do not hesitate to contact our customer service.


What should I do if my order is not complete?

We understand that this can be frustrating. Feel free to contact our customer service team, and we will be happy to help you. Together, we will ensure that any missing items are resolved as soon as possible. Your satisfaction is our priority, and we are here to support you every step of the way.

How can I cancel my order?

If you decide to cancel your order, our dedicated customer service staff are here to help you. Feel free to contact them, and they will be happy to check if cancellation is still an option. We understand that plans can change, so we strive to provide you with a smooth and straightforward experience.

Where can I find the status of my order?

After our team has collected and carefully packed your order, you will receive an email with a Track & Trace code. With this code, you can track the status of your package and see the expected delivery date. We aim to keep you informed about the progress of your order and provide a seamless and transparent delivery experience.

What is the delivery time of an order?

On our delivery times page you will find an overview of our different shipping options and estimated delivery times. We aim to get your order to you as soon as possible, and this page will help you plan accordingly. If you have any further questions, do not hesitate to contact our customer service team for personal assistance.


What should I do if my product is damaged upon arrival?

Did your parcel arrive damaged or was it damaged during shipping? No problem! Let us know and send us some pictures of the damage. We will immediately undertake steps to resolve the problem. Your satisfaction is paramount, and we aim to help you as soon as possible.

I have a question about a particular product, how do I go about getting an answer?

If you have a question about one of our products but cannot find the right answer on our website, do not hesitate to contact our customer service team. Our team is here to help you make the right choice.

Would you like some guidance in making your choice? Then use our handy selection tool on the website! This tool is designed to assist you in finding the product that best suits your needs and requirements.

Payment & Returns

How can I return my order?

You have 30 days after purchase to return items. Check our return conditions or use our return portal.
We strive to make the return process as simple and uncomplicated as possible. Don't hesitate to contact us if you have any further questions about returns. We are here to help!

Which payment methods are available?

At XXL Nutrition, we offer a wide range of payment methods to suit your needs. Check our payment information page for more details. This is where you'll find all the information you need about our payment methods. If you have any questions about payments, we are here to help!

Offers & Promotions

Are there any special discounts or offers available?

Get discount offers by signing up for our newsletter or following our Instragram page

Besides discount offers, we also have weekly new deals. Remember to keep checking, as they change every week.

How do I become a business customer of XXL Nutrition?

As XXL Nutrition, we already have an extensive customer base of corporate customers in the Netherlands, Belgium and Germany. Would you like to be part of our growing network? Simply apply for a business account through our website.

Once you submit the form, we will review it carefully and then contact you to discuss options. At XXL Nutrition, we strive to provide our business partners with the best possible service and work together to build a successful future. We look forward to hearing from you and welcoming you as part of our business network!


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