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Returns

I would like to return a product but haven’t got an account.

In order to process your returned products correctly and efficiently, we request you to report the return order in your personal account. Select ‘my orders’ in your personal account, search for the order you wish to return and click on ‘view order’. When the order has opened, you select ‘return order’. As soon as you have filled in all details click on ‘confirm’ and you will receive an email with your return number and instructions for how to return your products.

 

I would like to return a product but haven’t got an account.

When you don’t have an account at XXL Nutrition, customer service will process your return order. In that case we will require you to send an email to info@xxlnutrition.com. Make sure to mention your order number, the name of the product you want to return, the condition of the product and the reason of return. When the information has been processed, you will receive an email with instructions and your return number to return your products.

RETURNS

Products can be returned when:

  • they are returned within 30 days.
  • The product (in the case of nutrition supplements) is sealed and closed. This due to health protection and hygiene when the seal has been broken after delivery.
  • The item of clothing is not worn and/or washed. (Of course, you can try them on).
  • The product (in case of electronics) is still within the guarantee period.
  • If the entire order is returned, the goodies need to be returned as well. If they are not, they can be charged.
  • Due to hygiene, underwear and socks cannot be returned.
  • Goodies cannot be exchanged for money or shop credit.

GUARANTEE PERIODS

A legal guarantee period of 6 months applies to electronics and fitness attributes.

EXCHANGES

Products cannot be exchanged.

HOW TO RETURN PRODUCTS

  • Contact our customer service. You can reach us by phone via (+31)492-554731 or send an e-mail to info@xxlnutrition.com
  • Make sure you have your order number at the ready, so we can help you as best we can.
  • You will receive a return label per mail, print this label and stick it on your box. (If you do not have a printer, copy the information from your label).
  • Package the order back into the box, so it returns neatly to us.
  • Deliver the package to a Postal office.
  • You will receive a dispatch confirmation, save it, this is your proof of returning the package to us.

PROCESSING OF RETURNS

When we receive the returned order, we will examine it. If the package is received in good order, you will get a confirmation e-mail, and we will refund the amount to the bank account it has been paid with. If you would rather receive a coupon for your next order, please state this clearly when you sign your package in to be returned.

RETURNING FEES

  • An amount of € 3,50 is charged as a delivery fee for returning the order. This will be deducted from your purchase amount including possible shipping fees.
  • Returning fees will not be charged in case of the following exceptions:
  • You have received a different product than you ordered.
  • The product you ordered arrived broken.
  • The expiration date of the product expired.

PACKAGE REFUSAL

If a package is refused at the door or has not been picked up, it will be sent one more time in consultation with the customer. If the package is again refused or not picked up, a fee of €3,50 is charged for returning costs.

BUSINESS CUSTOMER

Business customers can make use of our return option, for which we ask a contribution of €5, unless the reason of returning is one of the exceptions named under ‘’no returning fees’’.